Office Manager (Seasonal)
Company Name:
H&R Block
An Office Manager III manages the day-to-day office operations, management and performance of an H&R Block tax office. The Office Manager III serves as the front-line manager responsible for office growth, leadership and development. An Office Manager III is generally responsible for all aspects of a large size tax office operation.
The Office Manager III is responsible for:
Ensuring outstanding client service
Setting office goals and driving performance to exceed goals
All office operations, local marketing, recruiting and staffing
Supervising, training, and coaching of all tax office associates
Implementing company policies and ensuring compliance
Serving as a role model for associates on business development
Being a knowledgeable resource on tax products and topics
Prepare accurate and complete tax returns for clients, as needed
Assisting the District Manager in plan to achieve client retention and revenue goals
Other duties as assigned
Education
Bachelor's degree in Business or other related field OR an equivalent combination of education and experience, and meeting all continuing education requirements of the position.
Skills and Experience
2-3 years of supervisory experience in a customer service environment.
Ability to demonstrate strong leadership skills.
Strong verbal and written communication skills, and the ability to effectively communicate in person.
Strong customer service skills to ensure an outstanding end-to-end client experience.
Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.
Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.
Demonstrated aptitude for business plan execution and desire to grow the business.
Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
Previous experience as an Office Manager or Tax Professional helpfulEstimated Salary: $20 to $28 per hour based on qualifications.
H&R Block
An Office Manager III manages the day-to-day office operations, management and performance of an H&R Block tax office. The Office Manager III serves as the front-line manager responsible for office growth, leadership and development. An Office Manager III is generally responsible for all aspects of a large size tax office operation.
The Office Manager III is responsible for:
Ensuring outstanding client service
Setting office goals and driving performance to exceed goals
All office operations, local marketing, recruiting and staffing
Supervising, training, and coaching of all tax office associates
Implementing company policies and ensuring compliance
Serving as a role model for associates on business development
Being a knowledgeable resource on tax products and topics
Prepare accurate and complete tax returns for clients, as needed
Assisting the District Manager in plan to achieve client retention and revenue goals
Other duties as assigned
Education
Bachelor's degree in Business or other related field OR an equivalent combination of education and experience, and meeting all continuing education requirements of the position.
Skills and Experience
2-3 years of supervisory experience in a customer service environment.
Ability to demonstrate strong leadership skills.
Strong verbal and written communication skills, and the ability to effectively communicate in person.
Strong customer service skills to ensure an outstanding end-to-end client experience.
Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.
Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.
Demonstrated aptitude for business plan execution and desire to grow the business.
Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
Previous experience as an Office Manager or Tax Professional helpfulEstimated Salary: $20 to $28 per hour based on qualifications.
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